How to pick up your goods?

Once your goods is shipped out, we will send the shipping documents (B/L and Invoice) to you. The shipping company will contact you once the goods arrive at the destination port. Then you can pick up the goods from the port with the shipping documents, but you need to do custom clearance. Every country has different policy in custom, you also need to pay some extra fee that depends on each country’s requirement, better inquire from your local custom or agent. If necessary you can find an agent to do the custom clearance and pick up for you.

Still having trouble? http://www.pearlsatpearls.com/contact_us.html

Ideas Produced

PearlsATPearls.com  can custom make items for you.  You can email us or leave message to us via ticket system on our website with the photos, size,material and quantity you prefer, and then we will check for you. If we can make it for you, we will send quotation. And if it is possible please send samples to us, and then we can make sure that we can offer the same quality items as your samples.

Samples can be mailed to the following address, please put the value less than USD$5.00 and declare as samples.
Mail samples address:

Jerry Sumrain

Pearls At Pearls
Rm202,Unit 5,Bldg 6,Fuzeyuyuan,Xinggong Street,Yanjiao,065021,Langfang ,Hebei Province,China.

Tel : 86-18931688048

Can I order samples?

While as a wholesale, we only keep few items in stock, a small quantity is difficult to arrange the production directly, so it is better to order the items with a MOQ quantity.

For samples in small quantity, we suggest that you check on our retail site www.Aliexpress.com/store/1490243
Items on this website are ready in stock, so small quantity can be arranged. Since stock item sells very fast, we suggest that you order and arrange payment quickly.

If you cannot find what you want on www.Aliexpress.com/store/1490243 , please kindly check similar items, or contact us by submit a ticket

Are all your products in stock now?

Generally speaking, we don’t keep every product in stock as we are wholesale company,for there are a big variety of products on our website www.PearlsATPearls.com , But we can arrange production for your ordered items specially.

There are some items in stock, please check below link: our new retail website: www.Aliexpress.com/store/1490243  

We update our website every day, kindly please note all of our stock items on the website will be sold out very fast, so we suggest you place order and make the payment for stock items quickly.

What can I do if I could not find the goods on your website?

If the goods you can’t find were on our website previously, they may have been removed from our website when they became unavailable. That’s why you can’t find them anymore.   

If it is a custom made item, and you have the picture of the product you want, then you can contact our customer service or submit ticket with specific information (such as the material, color, size, etc.), so that we can check it for you whether we can make the item or not.

What should I do after T/T the payment?

If you paid via bank transfer, please make sure you put the correct beneficiary’s name and account number. Then notice us via the following three methods:

1, Submit payment details to our system,

Please open “My order history” under your account and find the order which you just paid and click “Pay Now” button, then you will go to a new page as below picture and then fill in the information accordingly and upload the receipt.

2, Please email the copy of the transfer receipt to our email sales@PearlsATPearls.com

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