Wondering what’s going on with your order? You can check on it anytime by signing in to My Orders and opening the order’s details page. Read on to find out exactly what’s going on during each order status update:

Pending
Pending order means that you have place an order successfully, but the order haven’t processed by our staffs, usually there is no shipping cost in your invoice, so we will select the suitable shipping method for you and send the new invoice with shipping fee to you for payment.

Or you have place an order successfully, but you want to revise your order information, such as color, quantity, size and so on, we will revise the order in pending status, so that you can change the order by yourself.

Processing
We are gathering together all the items in your order and putting them through strict quality control checks.

Send
We have sent out your package. You will receive an email from Gets.com with your tracking number, courier name and link for online tracking information, if available. You can also sign in to My Orders to check this information at any time.

Invalidation
All the cancelled orders are in invalidation status, Including orders are cancelled according to your request or cancelled by us.

For example: once you have placed an order from our website for one month but didn’t make the payment for it, we will cancel the order and inform you in time, as we only keep the order for u within one month.

If you still need them, you can contact with our online customer service representative or submit a ticket.

You can check your order record as following step:

Log In — My account — My order

Then you can see the order status in the top of each order.

During the processing of the order, if there is any question, we will send ticket to you as for your opinion, and you can also contact with our online customer service representative to get help or submit a ticket.

Once the order was shipped out, we will notice you the tracking number via email, so you can track the goods on line freely.

First, the minimum quantity is for per color/per size/per style, not for the mix color/size/style,except the items offered with mixed color&style.

If you only want to order small quantity as sample to check quality, we advise you to order from our stock items’ website:www.Aliexpress.com/store/1490243 .The items on this website are popular items.

If you order less than MOQ from www.PearlsATPearls.com, we will try our best to supply you right goods after you paid. Once still have unavailable ones, we will suggest you similar items for your reference or cancel for refund. As we have few items in stock, we hope you can order more Qty for each item, so we can arrange production for right goods directly.

Notice: The price will be 20% higher if the quantity is less than the MOQ.

However ,if you can order more than $200,there will be no minimum order ,please get in touch with our sales to make invoice for you .

There are four key factors that will decide when you will receive your items.

1) Lead time: There are different processing times for different items. We typically ship about 15 days for standard order items, 3-5 days for stock items, however, we will try our best to prepare the item ASAP after you place an order on our website

2) Shipping Method: Delivery time varies with shipping methods, kindly compare the shipping method by calculating the shipping cost by link below:

http://www.pearlsatpearls.com/index.php?main_page=shopping_cart

For example: DHL, takes 2-4 business days while UPS takes 4-7 business days. Sea freight takes about 20-40 days depends on which seaport.

3) Time in transit varies depending on where you’re located

4) Some unavoidable reasons:

We will send you the item according to your requests, however, we can’t assure you exactly how many days you can receive this item. There are many factors that may cause the delay of your item, e.g. bad weather conditions, strikes as well as war, etc.

No matter what the situation is, we will always send you the item before the shipping deadline, and try our best to negotiate with the related shipping companies to take your case as priority. 

The price on our website is wholesale price already, if your quantity is really large, we will consider according to the size of your order.

We suggest that you place the order directly from our website, so that we can check your order size and status to see if we can offer you discount.

Single Order Discount

Due to the condition that customers who place Large Order with us, we also offer one-off discount to them. Please check the following details for the discount policy about the large single order.

Discount policy only for Bank wire transfer, Western Union

If discount promotion being offered, this single order discount would not be effective.

For the goods unavailable temporarily, we will provide some similar products for you to choose. There are some other options if you don’t like the products we choose for you:

A. You can choose replacement by yourself and send ticketes to us;

B. We can ship them to you with your next order when we get them restocked;

C. You can cancel the unavailable items, we will credit the products cost  and shipping cost  to your account or refund you, which depends on you.

We do not have a minimum amount requirement, but each product has an individual minimum quantity requirement.

For example:

http://www.pearlsatpearls.com/pps000416inches78mmwhitepotatopearlsloosestrandsellbystring-p-414.html  the MOQ of this item is 10 strands.

If you want to order small quantity as sample, please visit our website: www.aliexpress.com/store/1490243 , we have many popular items on this website, and we can arrange shipment for all of them in about 3-5days after your payment.

Please kindly check the steps to change address of current orders as below:

1, Please Sign In your account on Gets.com;

2, Click “My Account” to find the order which need to change address;

3, Click“Manage Address” under the order, you will open the page as this picture:

4, To revise the address freely and click “Eidt” button to update the new information.  Successful!

5, Kindly notice us after you changed address. In order to avoid any mistake, we will ask our delivery department to pay more attention to this order.

The other hand, you can contact with your account manager to revise the address for the single order, submit us a ticket, But this will be workable for only one order, or one shipment

Besides, you also can login your account and open this link to revise the  address http://www.pearlsatpearls.com/index.php?main_page=address_book_process&edit=28

Cancel Your Order before Payment
We will not process unpaid orders, so please just notice us the order No. which you want to cancel, we will settle the order to invalidation status for you at once. If possible, please kindly advise the reason for the cancellation.

Cancel Your Order after Payment
For paid orders, usually we will process once we receive the payment, so if you want to cancel it, kindly let us know in the first 2 days. You can ask for a refund or keep your payment as a credit. In our situation, we hope you can keep the paid orders, as once we start production, the lost will be caused by the cancellation.
If the order has been finished and ready for shipment, but you want to cancel it, we will charge 20% of goods value to recover the lost.
If the package has been sent out, we cannot cancel or change the order.

Change Your Order after Payment
Please contact us to pause the processing of your order at the earliest time, we will try our best to change the order according to your request. But once the goods are finished and can’t be changed again, hope you will agree to keep the finished goods.

If you only want to add more items into the running order, please make a new order without payment and make a comment in the order or contact us by ticket, we can combine the new items into your running order and send you updated invoice to pay the balance.
Or you can submit a ticket to let us know the item number and quantity you want to add, we can add for you too, there is no charge for this service.

Cancel Orders With Special Logo after Payment?
Items with logo is produced for the customer specially, and cannot be sold to any other one. So we will cannot cancel the order after the payment. If you want to cancel it, kindly let us know in 2 days.

1、 Register or login in www.PearlsATPearls.com website.
2、 Choose and add items to your shopping cart. Make sure the color, size and quantity etc is what you want, send a ticket if you have any doubt of that
3、 In the check out webpage, correct shipping address, most economic shipping method and suitable payment method is necessary. Besides, please add comments if you have special requests on the order.
4、 An order number will be shown automatically once you click the Finished Your Order button
5、 When the payment is confirmed, the order will be started within 2 business days.
6、 All information can be tracked during the production; the parcel will be shipped out quickly once the items are ready.
7、 The tracking number will be provided to you for tracking the status of your order.