As registered member, you can
–make online orders easily and quickly by yourself;
–adjust your order and check order status after check out;
–track your order after shipment;
–send inquiry to us or publish comment on our website;
–record your order history, so it’s easy for you to reorder or check history information;
–manage your financial.
Pearls AT Pearls Jewelry was established in 2000, a professional manufacturer which is especially producing various kinds of Natural Pearl Strands,Natural Loose Pearls , Natural Coral Jewelry,Jewelry Findings etc., and dealing in full set of finished jewelry product (Necklaces , Earrings ,Pendants , Bracelets etc ) export business.
As a professional Pearls and Beads company, our factory owns 6 different production departments, 150 professional technicians and 1800 employees at present. We can, therefore, guarantee to provide our customers with competitive prices, prompt delivery and different products.
With the development of more than ten years, we have established three branch offices and two on-line shopping websites: www.PearlATPearls.com and www.Aliexpress.com/store/1490243 , which will be suitable to wholesales customers and retailer customers separately. At present, our customers are from all over the world, we have the ability to supply different products according to different market request, no matter where are you, we can provide the products as you request at unbeatable prices.
With years of experience, computerized equipment and strict quality control, each departments promise to:
² Accounting Department—-Offer our customers the lowest Pearls and Beads wholesale price;
² Shipment Department—-Deliver goods to customers all over the world with speed and lowest freight;
² Quality Inspection Department—-Ensure the excellent quality of our products;
² Factory and Purchasing Department—-Help you find all kinds of satisfying products in China;
² Technology Department and Financial department—Streamline the buying and paying process;
² Customer Service Department—-Provide timely customer support on all working days;
Pearls AT Pearls Jewelry is still growing, we hope to get more customers support, and we will keep to improve our service. Customers’ satisfaction is the only aim of our service. To develop with customers together will be our biggest desire. We will be your best choice of pearls and beads supplier in China.
Welcome to contact with us using the following ways:
² Submit a ticket to Customer Support System (recommended)
² On line service: Live Help (Start Chat)
² Email: sales@PearlsATPearls.com
² Skype: Greatpearls
² Phone: 86-18931688048
² Fax: 86-18931688048
² Address:Rm.202,Unit 5,bldg 6, Fuzeyuyuan,Xinggong Street,Yanjiao Economic and Development Zone,Beijing, China
Service hour of online service and telephone:
8:30 -17:30 (GMT +08:00) Beijing ,China Monday to Friday
8:30 -11:00 (GMT +08:00) Beijing ,China on Saturday
Our customer service team will reply you at the earliest time.
Wondering what’s going on with your order? You can check on it anytime by signing in to My Orders and opening the order’s details page. Read on to find out exactly what’s going on during each order status update:
Pending
Pending order means that you have place an order successfully, but the order haven’t processed by our staffs, usually there is no shipping cost in your invoice, so we will select the suitable shipping method for you and send the new invoice with shipping fee to you for payment.
Or you have place an order successfully, but you want to revise your order information, such as color, quantity, size and so on, we will revise the order in pending status, so that you can change the order by yourself.
Processing
We are gathering together all the items in your order and putting them through strict quality control checks.
Send
We have sent out your package. You will receive an email from Gets.com with your tracking number, courier name and link for online tracking information, if available. You can also sign in to My Orders to check this information at any time.
Invalidation
All the cancelled orders are in invalidation status, Including orders are cancelled according to your request or cancelled by us.
For example: once you have placed an order from our website for one month but didn’t make the payment for it, we will cancel the order and inform you in time, as we only keep the order for u within one month.
If you still need them, you can contact with our online customer service representative or submit a ticket.
You can check your order record as following step:
Log In — My account — My order
Then you can see the order status in the top of each order.
During the processing of the order, if there is any question, we will send ticket to you as for your opinion, and you can also contact with our online customer service representative to get help or submit a ticket.
Once the order was shipped out, we will notice you the tracking number via email, so you can track the goods on line freely.
First, the minimum quantity is for per color/per size/per style, not for the mix color/size/style,except the items offered with mixed color&style.
If you only want to order small quantity as sample to check quality, we advise you to order from our stock items’ website:www.Aliexpress.com/store/1490243 .The items on this website are popular items.
If you order less than MOQ from www.PearlsATPearls.com, we will try our best to supply you right goods after you paid. Once still have unavailable ones, we will suggest you similar items for your reference or cancel for refund. As we have few items in stock, we hope you can order more Qty for each item, so we can arrange production for right goods directly.
Notice: The price will be 20% higher if the quantity is less than the MOQ.
However ,if you can order more than $200,there will be no minimum order ,please get in touch with our sales to make invoice for you .
There are four key factors that will decide when you will receive your items.
1) Lead time: There are different processing times for different items. We typically ship about 15 days for standard order items, 3-5 days for stock items, however, we will try our best to prepare the item ASAP after you place an order on our website
2) Shipping Method: Delivery time varies with shipping methods, kindly compare the shipping method by calculating the shipping cost by link below:
http://www.pearlsatpearls.com/index.php?main_page=shopping_cart
For example: DHL, takes 2-4 business days while UPS takes 4-7 business days. Sea freight takes about 20-40 days depends on which seaport.
3) Time in transit varies depending on where you’re located
4) Some unavoidable reasons:
We will send you the item according to your requests, however, we can’t assure you exactly how many days you can receive this item. There are many factors that may cause the delay of your item, e.g. bad weather conditions, strikes as well as war, etc.
No matter what the situation is, we will always send you the item before the shipping deadline, and try our best to negotiate with the related shipping companies to take your case as priority.
The price on our website is wholesale price already, if your quantity is really large, we will consider according to the size of your order.
We suggest that you place the order directly from our website, so that we can check your order size and status to see if we can offer you discount.
| Discount | Description |
| 2% off | The total goods cost of a single order is more than US$ 1,000 |
| 5% off | The total goods cost of a single order is more than US$ 20,00 |
| 8% off | The total goods cost of a single order is more than US$ 30,00 |
| 10% off | The total goods cost of a single order is more than US$ 5,000 |
| Please be kindly noted that: 1. The order discount is only for the goods cost but not shipping cost. 2. The order discount is only used to the goods which isn’t on sale-promotion. |
|
For the goods unavailable temporarily, we will provide some similar products for you to choose. There are some other options if you don’t like the products we choose for you:
A. You can choose replacement by yourself and send ticketes to us;
B. We can ship them to you with your next order when we get them restocked;
C. You can cancel the unavailable items, we will credit the products cost and shipping cost to your account or refund you, which depends on you.
We do not have a minimum amount requirement, but each product has an individual minimum quantity requirement.
For example:
http://www.pearlsatpearls.com/pps000416inches78mmwhitepotatopearlsloosestrandsellbystring-p-414.html the MOQ of this item is 10 strands.
If you want to order small quantity as sample, please visit our website: www.aliexpress.com/store/1490243 , we have many popular items on this website, and we can arrange shipment for all of them in about 3-5days after your payment.